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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 7
Customer Strategy
Implementing Proactive Service and Psychic Pizza
John Goodman
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September 8, 2022
Long-Term Strategy
James Lawther
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August 5, 2022
How adding a customer data platform to your marketing stack will unlock cross-sales and up-sales
Areeya Lila
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July 12, 2022
Rethinking Customer Experience Strategy: Forrester’s 2022 CX Index Dropped to 2020 Performance
Lynn Hunsaker
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July 12, 2022
As Brick & Mortar Retail Bounces Back Where Does The Future Lie?
Colin Shaw
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July 11, 2022
Marketing must Prevent Customer Value Starvation to Increase Profits
Gautam Mahajan
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July 11, 2022
Using Lifetime Value of a Customer in a CX Business Case: 4 Steps to Make the CFO Your Friend!
John Goodman
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July 8, 2022
How to Handle Unresponsive Customers?
Puneet Kataria
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July 8, 2022
Breakthrough Thinking: Why Do We Believe Things That Are Not True
Colin Shaw
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July 5, 2022
5 Rules for Effective Customer Research That Make A Difference
Colin Shaw
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June 27, 2022
How COVID-19 Has Impacted Higher Education
Amit Patel
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June 24, 2022
“Appealing To Everyone Means You Appeal To No One!”
Dave Brock
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June 21, 2022
How to deal with customer experience in times of inflation
Steven Van Belleghem
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June 16, 2022
How to Come Out as a Winner During the Economic Downturn
Michael Podolsky
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June 12, 2022
How to Cross-Pollinate Customer Experience, Employee Experience, and Partner Experience Growth
Lynn Hunsaker
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June 10, 2022
Building a Holistic Customer Strategy to Invest in Your Customers (Part Three)
Jeb Dasteel
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June 10, 2022
Sign Me Up! 10 Tips for Success with Subscription Business Models
Amanda Davis
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June 9, 2022
Teaching to Fish: Why Self-Sufficiency Means Customer Success
Bri Adams
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June 3, 2022
Why Brands Should Treat Experiences Like Products, and Align Data Strategies Accordingly
Ben Gott
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June 2, 2022
The Problem of Client Over-Servicing: What is it And How to Stop The Cycle
Richard Conn
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June 1, 2022
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Page 7 of 127
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024