Puneet Kataria
Puneet Kataria
Puneet Kataria is the founder of CustomerSuccessBox. He is deeply passionate about the four product joys. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. He has an extensive background in Customer Success and has helped numerous B2B SaaS businesses plug the leaky bucket. He has been identified as one of the top 100 CS Strategists 2021.
How to Handle Unresponsive Customers?
There will be times when your customers go silent without communicating the reasons. It does not necessarily indicate a cold term between you and...
Optimize and Scale your Customer Success Workflows!
What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across...
CRM is insufficient for your Customer Success!
One fundamental truth that dictates the growth and scalability of a business in the SaaS industry is that it takes many months to recoup...
5 Best Ways to Optimize your Customer Success plan
Congratulations! You’ve decided to set up a Customer Success practice at your B2B SaaS business. It’s because you want your customers to derive more...
Difference between Gross Revenue Retention and Net Revenue Retention
In the SaaS industry, Customer Retention is the lifeblood of any business. The metric is critical as many venture capitalists look at it and...
Segmenting Customers to Drive Customer Value
What is Customer Segmentation? As a SaaS company grows, customer segmentation becomes an important tool not just for the CS team but also for...
Driving value through Customer Advocacy for your SaaS Business
Your most satisfied customers won’t go around singing praises about you. It would be awesome if they did. Wouldn’t it? Yes, absolutely. We are witnessing…