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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 121
Customer Strategy
What’s So Hard About Customer Service?
Jim Barnes
-
May 21, 2006
Serve Customer Service in China With a little “Geert” on the Side
Simon Kriss
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May 21, 2006
Hofstede’s Five Cultural Dimensions
Simon Kriss
-
May 21, 2006
Service Organizations Need to Understand the Numbers
Greg Coleman
-
April 23, 2006
Tying Employee Compensation to Customer Feedback: It Really Works!
Jeff Marr
-
April 23, 2006
Why One Number Is Not Enough
David Jackson
-
April 16, 2006
The Measure of Success
Fred Reichheld
-
April 16, 2006
Six Sigma Doesn’t Belong in Customer-Centric Environments
Dick Lee
-
April 9, 2006
The Lean CRM-Toyota Story: You Can Have a Strategy That Works in Manufacturing and Marketing Environments
Graham Hill
-
April 9, 2006
The Balanced Scorecard Can Take the Pain Out of Mergers
Paul Niven
-
April 2, 2006
The Madness of Metrics: Be Careful What You Measure
David Rance
-
April 2, 2006
Is Your Marketing Making a Monkey Out of You?
Jeremy Braune
-
March 27, 2006
CRM Can Be a Great Success, if You Have Buy-In at the Top: An Interview With Mike Overly
Mike Overly
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March 26, 2006
Don’t Miss the Opportunity To Create a WOW! Experience
Jim Barnes
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March 13, 2006
Marketing Shouldn’t Always Drive Customer Strategy
Naras Eechambadi
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March 7, 2006
How Do Sales and Marketing Collaborate?
Michael Collins
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March 7, 2006
What Business Leaders Can Learn From “Moments of Truth”: An Interview With Former SAS CEO Jan Carlzon
Bob Thompson
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March 6, 2006
Happy Employees Make for Better Customer Service
Graham Jarvis
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February 28, 2006
You Can’t Create a Great Experience Without First Relating to Your Customers
Graham Hill
-
February 27, 2006
What Are They Thinking? Your Partners Can Tell You a Lot
Jeff Marr
-
February 27, 2006
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