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Dick Lee

Dick Lee
Consultant, author and educator Dick Lee is founder and principal of High-Yield Methods, a Twin Cities-based consulting firm that helps clients globally manage CRM implementation. David Rance is managing director of Round, a U.K. consulting company dedicated to helping organizations across the world become more customer-centric.

Six Sigma Doesn’t Belong in Customer-Centric Environments

Folks—about half of you are going to hate us after you read this article (if you even get through it). You'll want to visit...

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