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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 120
Customer Strategy
It’s the Conversation, Stupid. People Buy From People
Scott Santucci
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September 10, 2006
Does Customer-Centric Selling Really Pay Off?
Barry Trailer
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September 4, 2006
Too Many Metrics Can Spoil Your Strategy
Olga Botero
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August 20, 2006
Think Global, Act Local: Is CRM Country-Specific?
Silvana Buljan
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August 20, 2006
The HP Journey: An American Company Can Go Global
Mike Overly
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August 20, 2006
Doing Business in Africa: Unique Circumstances Demand Unique Solutions
Doug Leather
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August 6, 2006
Let Go of the Dock: You Really Can Cross the “Line of Chaos”
David Rance
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July 23, 2006
It’s No Game: If You Want to Keep Up With Your Customer, You Have to Adapt to New Business...
Paul Greenberg
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July 23, 2006
If Your Employees Get No Satisfaction, Watch Out: A Lesson From Herzberg
Barry Trailer
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July 9, 2006
Avoid Unintended Consequences of CRM-Driven Process Improvement
Dick Lee
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July 9, 2006
Customer-Centricity: Movement or Myth?
Dick Lee
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July 2, 2006
Leadership Vs. Management: We’re Customer-Centric Because I Say We Are
David Rance
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July 2, 2006
Making Your Organization Customer-Centric Means Keeping All Its Components in Harmony
David Rance
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July 2, 2006
How Do I Love P&G? Let Me Count the Ways: Rules for the Customer-Centered Supply Chain
Paul Greenberg
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July 2, 2006
The Next Generation of Customer Management? Customer Experience Management
Bob Thompson
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June 25, 2006
What’s the Difference Between CRM and CEM? A Heck of a Lot, Some Say
Gwynne Young
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June 25, 2006
Get Modern: Maintain Customer Value Across the Value Chain
Paul Greenberg
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June 11, 2006
The Recipe for Integrating Contact Points? A Dash of Technology and Loads of People and Processes
Olga Botero
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June 11, 2006
What Should You Do When You Get an “Aha!” From Focus Groups?
Bob Kaden
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June 4, 2006
What’s So Hard About Customer Service?
Jim Barnes
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May 21, 2006
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Page 120 of 127
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