Graham Jarvis, M.A., is a former Guest Editor of what is today, MyCustomer.com - formerly BT Insightexec. He has edited publications such as TheWhereBusiness, and MforMobile. He is a business and technology journalist, with years of experience of writing about CRM, I.T, marketing and customer management.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.