Greg Coleman
Greg Coleman
Greg Coleman is a Principal Partner and Vice President of Strategic Programs for Service Strategies Corp. He has more than 20 years of experience in the high-technology service and support field. Coleman has worked with leading technology organizations around the world to develop and deploy global standards for service performance.
Service Organizations Need to Understand the Numbers
Measuring performance is crucial to managing any business. This is particularly true for service organizations, which tend to be transaction-oriented businesses. Without measures of...