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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 382
Service and Support
Yikes! We Bought The Best to Improve Our Clients’ Experience… We Didn’t Want THAT to Happen!
Susan Hoekstra
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January 18, 2010
Media140: social media customer service and the shouty man
Guy Stephens
-
January 17, 2010
Service DNA
Vijay Dandapani
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January 15, 2010
What’s your Serving/Selling ratio?
David Hudson
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January 15, 2010
Social media customer service: It’s all about attitude
Guy Stephens
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January 14, 2010
Is Best Buy Heading Back to the Rat Hole? (appears lack of competition’s turning BB back to its former...
Dick Lee
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January 14, 2010
Are you REALLY Customer-Aligned?
Bob Apollo
-
January 13, 2010
Classic Customer Experience Lessons From Google Nexus One Phone
Lior Arussy
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January 13, 2010
Thriving in 2010: Top 5 Priorities for Contact Center Managers
Donna Fluss
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January 13, 2010
New Managers: Fighting the Anxiety of Speaking to a Group
Glenn Pasch
-
January 12, 2010
“A higher purpose” CRM in 2010: The experts’ predictions
Mei Lin Fung
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January 12, 2010
How Far Would Employees Go?
Lior Arussy
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January 12, 2010
Management: Getting Back on Track
Glenn Pasch
-
January 12, 2010
How can I help you? – The next generation! [Part 1]
Tatyana Kanzaveli
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January 10, 2010
Jump Start Your Innovation
Lior Arussy
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January 10, 2010
Compassionate Control is Still Control
Chip Bell
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January 10, 2010
What’s The ROI Of Social Media? That’s What EVERYONE WANTS TO KNOW!
Natalie Petouhoff
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January 7, 2010
What Can You Do To Make Your Call Center Successful?
Glenn Pasch
-
January 6, 2010
Who are they – those “answer” people?
Tatyana Kanzaveli
-
January 4, 2010
Take the Risk to Deliver Great Service
Susan Hoekstra
-
January 3, 2010
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Page 382 of 433
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