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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 383
Service and Support
It’s Beginning to Look a Lot Like Icky
Marshall Lager
-
December 22, 2009
Build Loyalty After the Sale with Customer-Driven Support Channels and Languages
Mark Tapling
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December 21, 2009
2009 Customer Visits
Greg Gianforte
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December 21, 2009
Distribution after the Recession – Funded Sales Resources
Frank Hurtte
-
December 19, 2009
Celebrate The Service Journey!
Susan Hoekstra
-
December 18, 2009
IBM launches Voice of Customer Analytics (VOCA). Will it be friend or foe to EFM vendors?
Bob Thompson
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December 17, 2009
Social Media Hype – How Far Do We Take It?
Lior Arussy
-
December 16, 2009
Use Peer-to-Peer Support Channels to Improve Customer Experience
Toby Richards
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December 15, 2009
Your loyalty is not worth what we said it was: the pitfalls of devaluing customer loyalty points
Jim Barnes
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December 14, 2009
Is the Bar You Set for Excellent Customer Service Too Low?
Susan Hoekstra
-
December 14, 2009
The Little Voice In Your Head
Bob Furniss
-
December 13, 2009
The Manifesto for BAM!-Good Customer Service
Barry Moltz
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December 11, 2009
The Power of Consistency
Susan Hoekstra
-
December 10, 2009
Only Bad Customer Service Is a Cost Sink
Marshall Lager
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December 9, 2009
Is Social Media Responsible for Declining Customer Service Satisfaction?
Dick Lee
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December 8, 2009
Pizza Hut all a-twitter
Francis Buttle
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December 6, 2009
Comcast’s Inside-Out Business Process Means A Poor Customer Experience
Mike Boysen
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December 6, 2009
Where to start in Social Media? A fresh look from a different angle
Axel Schultze
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December 5, 2009
Beware the Canned E-mail Responses
Susan Hoekstra
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December 5, 2009
Fuze – Another Entry in the Web Collaboration Marketplace
Peter Cohan
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December 3, 2009
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