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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
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Content Type
Think Tank
Page 15
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
Don’t waste money on blindly starting loyalty, CJ, CX, CR, or CS programs.
Gautam Mahajan
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August 29, 2016
Technology: A Blessing & A Curse to Customer Experience Delivery
Joseph Michelli
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August 29, 2016
Is freedom to fail a myth at your company?
Alan See
-
August 26, 2016
Who gets the best offers? Your most loyal or most at risk customers?
Grant Stewart
-
August 25, 2016
Thoughts on Bots: Death By Automation
Jeremy Watkin
-
August 23, 2016
Why “Solution-Selling” (Problem-Solving) Is the WRONG Conversation to Have with CXO Buyers
Jack Dean
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August 22, 2016
Do salespeople become obsolete? That’s the question.
Christian Maurer
-
August 20, 2016
Which Should Come First? The Employee or the Customer?
Joseph Michelli
-
August 20, 2016
Spirit plans passenger experience makeover. Can low price and great CX coexist?
Bob Thompson
-
August 19, 2016
Could Eric Ries’ Long-Term Stock Exchange help large companies pursue customer centricity?
Adrian Swinscoe
-
August 17, 2016
Putting the Cart in front of the Horse – Chatbots in Support
Thomas Wieberneit
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August 16, 2016
The MBA of Customer Love
Jeanne Bliss
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August 13, 2016
5 Proven Ways Women Are Better At Customer Service
Steve DiGioia
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August 9, 2016
Do Corporate Values Matter?
Andrew Rudin
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August 8, 2016
Can Sales Really Create Value?
Dave Brock
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August 5, 2016
What Customer Experience Does–And Doesn’t–Mean
Michael Hinshaw
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August 2, 2016
Customer Experience Fuels Innovation
Annette Franz
-
July 28, 2016
The Difference Between Customer Service and the Customer Experience
Nicolina Savelli
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July 26, 2016
A Surprisingly Powerful Way To Improve Customer Service
Shaun Belding
-
July 21, 2016
Will Facebook Change Consumer Opinion on Video Chat Customer Service?
Gemma Baker
-
July 20, 2016
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Page 15 of 27
New Posts
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Kelly Waller
-
May 2, 2024
CX Design Part I: How Leading Enterprise Tech Firms Overcome Complex Challenges
Ricardo Saltz Gulko
-
May 2, 2024
The CMOs 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement
Denyse Drummond-Dunn
-
May 2, 2024
Mastering the Digital Landscape: Crafting a Winning Social Media Marketing Strategy in 2024
Keval Padia
-
May 2, 2024
7 Amazing Ways Costco Boosts The Consumer Economy
Jenn McMillen
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May 2, 2024