Interesting parallels exist in his day job - exploring the customer universe rather than the cosmos. With over 15 years of data-driven marketing experience, he knows how trigger events align with marketing opportunities; how to leverage data analysis; interpret drivers of customer behaviour; and develop customer engagement strategies that improve marketing effectiveness. His innovative strategies consistently deliver profitable growth, showing that our clients and Grant are both winners!
Leader's Guide to Contact Center Excellence
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.