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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Content Type
Think Tank
Page 27
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
What Is The Future Role of Consumer Trust?
Michael Lowenstein
-
June 17, 2014
Things That Customers Hate About Customer Service
Brian Smith
-
May 27, 2014
Why Brands Often Fail at the Zero Moment of Truth
Gregory Yankelovich
-
May 26, 2014
B2B Marketers Need to Understand Technology
Ardath Albee
-
May 13, 2014
Leaders Need to Change First Before Organizations Change
Bill Hogg
-
March 13, 2014
Turn Angry Customers into Customer Evangelists
Shep Hyken
-
March 6, 2014
“No, Bill. You don’t want wider seats.”
Jim Tincher
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February 21, 2014
Innovators Congenital Myopia
Joseph Dager
-
February 18, 2014
Is There A Single Most Actionable, Contemporary, and Real-World Metric for Managing, Optimizing, and Leveraging Customer Experience (and Behavior)?
Michael Lowenstein
-
February 17, 2014
Do You Need To Change Your Organisational Structure To Improve Your Customer Experience?
Adrian Swinscoe
-
February 13, 2014
Are You Valuable and Memorable to Your Customers?
Peter Psichogios
-
February 8, 2014
The Value of Auto-Analytics in Improving B2B Sales Productivity
John Cousineau
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January 29, 2014
Why Net Promoter Score May Not Align With Business Results
Bruce Temkin
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January 28, 2014
Holacracy at Zappos: If There Is No Room for VOC….Is Legendary Customer Loyalty At Risk?
Michael Lowenstein
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January 16, 2014
10 Tips for Achieving 100% Customer Satisfaction
Jeff Frank
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January 5, 2014
Advertising is the Tax YOU Pay for Having a Bad Product or Service. Is CX or Innovation the Answer?
Stan Phelps
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January 5, 2014
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Page 27 of 27
New Posts
Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
-
April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
-
April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
-
April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
-
April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
-
April 23, 2024