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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Content Type
Think Tank
Page 14
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
The Art of Being Truly Customer Centric
Rohit Yadav
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October 15, 2016
Customer Experience – It is all in the Data. Really?
Thomas Wieberneit
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October 14, 2016
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening
Joseph Michelli
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October 14, 2016
Why Do We Need A Customer Experience Day?
Michael Lowenstein
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October 12, 2016
Will Customers Punish Wells Fargo’s Misdeeds?
Richard Shapiro
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October 12, 2016
Do Rewards Programs Drive Real Loyalty? Zappos Says “Yes” — If Focused on Engagement
Bob Thompson
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October 11, 2016
Should retail prices in store be the same as online?
Chris Petersen
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October 9, 2016
Training Our Customers To Want The 57%!
Dave Brock
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October 6, 2016
Is Faster Response Time Always Better?
Benny Tjia
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September 30, 2016
Do loyalty schemes drive loyalty?
John Aves
-
September 30, 2016
‘Customer Experience’-Experience
Wim Rampen
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September 29, 2016
The Loyalty Rewards Program Disconnect
Richard Shapiro
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September 22, 2016
‘Real’ Customer Experience
Steven Walden
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September 19, 2016
Culture, Not Rogue Employees to Blame at Wells Fargo
Jeff Toister
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September 17, 2016
Just because your customers say it isn’t important doesn’t make it so
Jim Tincher
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September 15, 2016
If customer satisfaction is not enough, how do we create fans?
John Aves
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September 14, 2016
Time to REALLY think differently about customer experience…..
Alan Pennington
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September 9, 2016
Is RPA the New Offshoring?
RG Conlee
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September 7, 2016
Customer Loyalty Comes From These Three Things
Shaun Belding
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September 6, 2016
How Can Uber Survive? Employ the Human Connection!
Richard Shapiro
-
August 30, 2016
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Page 14 of 27
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
-
May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
-
May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
-
May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
-
May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024