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Benny Tjia

Benny Tjia, Benny
Benny is the CEO and Co-founder of Bornevia, tech startup building SaaS customer support helpdesk and live chat designed for modern businesses based in Asia. He regularly writes about customer relationship best practices, tech, and entrepreneurship.

Is Faster Response Time Always Better?

image from glasbergen There are a few performance metrics that businesses use when measuring the quality of their customer service. The most common one is...

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