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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Contact Center
Page 6
Contact Center
Gig-antic capabilities: How GigCX can transform customer service in the future
Roger Beadle
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August 16, 2022
Press One to Do This, Two to Do That … Phone Tree Abuse!
Shep Hyken
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August 14, 2022
Is Using Technology to Make Service Experiences more Human a Contradiction?
Jarrod Davis
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August 14, 2022
How Frictionless Organizations Handle “I Want to Cancel My Account (or Service)”
Bill Price
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August 10, 2022
Expert Tips and Best Practices for Implementing Conversational AI
Michael Hartsog
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July 31, 2022
Contact Center Agents Want Greater Autonomy and Flexibility—It’s Time to Give It to Them
Magnus Geverts
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July 29, 2022
Successfully Continuing Remote/Hybrid Work in the Contact Center
Annette Franz
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July 24, 2022
AI Trends Showing Up in Call Centers in 2022
Hassan Mansoor
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July 24, 2022
6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues
Jeremy Watkin
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July 20, 2022
Brands are failing consumer CX expectations – here’s how they can fix it
Chris Bechtel
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July 12, 2022
Setting the Scene for a Successful Outsourced Implementation
Kim Campbell
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July 11, 2022
Teamwork: GigCX Is Augmenting BPO Not Replacing It
Terry Rybolt
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July 11, 2022
Modeling an ideal customer journey
Steve Bederman
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July 11, 2022
Top Customer Service Chatbot Use Cases & Examples
Shambhavi Sinha
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July 5, 2022
Gas Prices are High. So are Customer Expectations.
Matthew Storm
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June 29, 2022
The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC
Adrian Swinscoe
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June 24, 2022
View Today’s Contact Center Challenges as Opportunities
Tricia Morris
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June 18, 2022
Which type of dialer does your outbound call center need?
Shambhavi Sinha
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June 14, 2022
How a Modern Contact Center Improves The Customer Experience (CX)
Luis Camacho
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May 27, 2022
Contact center challenges today: the top 3 takeaways from our research study
Roger Beadle
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May 12, 2022
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Page 6 of 114
New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
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May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
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May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024