Michael Hartsog

Expert Tips and Best Practices for Implementing Conversational AI

Michael Hartsog -
The chatbots of the past had limited capabilities. They could answer a predetermined set of questions, but no more—which often left customers frustrated. But conversational artificial intelligence (AI) changed all that. Conversational AI gives bots a greater ability to understand human language, sentiment, and...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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