Jarrod Davis
Jarrod Davis
Jarrod’s goal in life is to be able to talk to multiple people in support and never have to repeat himself. When not evangelizing conversational AI, he can usually be found living in Germany as an American expat. He enjoys barbecuing (decently), fly fishing (poorly), and reading about history. He currently works at Cognigy in product marketing.
CCaaS is the Standard & Here’s Why It’s Going Away
The writing is on the wall for CCaaS solutions, even if it's hard to read at the moment. As today's standard, CCaaS grew out...
Is Using Technology to Make Service Experiences more Human a Contradiction?
We hear all the time how technology can help create better, more human customer experiences. Yet, that seems like an outright contradiction. “Human experience”...