Jarrod Davis

CCaaS is the Standard & Here’s Why It’s Going Away

The writing is on the wall for CCaaS solutions, even if it's hard to read at the moment. As today's standard, CCaaS grew out of the classic voice and hardware era of contact centers, transitioning organizations from managing hardware and software locally, to the...

Is Using Technology to Make Service Experiences more Human a Contradiction?

We hear all the time how technology can help create better, more human customer experiences. Yet, that seems like an outright contradiction. “Human experience” is a bit wishy-washy to be fair and may not be measurable, however, to paraphrase a famous legal quote, we...

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