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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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So, Like — I Presented Today
Esteban Kolsky
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April 13, 2010
How customers are treated when something goes wrong
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Pitch Corner
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Don’t want the answer? Don’t ask the question: Part 2
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Definition of Social CRM – Questions & Answers
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Designing Social Media Engagement Programs
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Manners in the Digital Age : Use Old-School Etiquette to Rise Above the Social Media Mainstream
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Why Your Brand Promise Must Be Specific – by Christopher Ryan
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No more customer centric – no longer the customer owns the conversation.
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Customer Experience Management Prevents Customer Hassles
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Sales Advice Hits the Spot in April Inc. Magazine
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Don’t ever buy a Sales 2.0 ‘Tool’
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SXSW Buzz Report Now On SlideShare
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Aussie Newbie Explores Foursquare: Part 1
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They’re wearing a tie – that must be the manager.
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April 12, 2010
Can companies change what they deliver customers without changing process
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April 12, 2010
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