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CustomerThink
Editor’s Pick
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Customer Loyalty
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Page 96
Article
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CRM in China? Here’s Why It Has a Few Years To Get There
Sampson Lee
-
January 24, 2005
The “S” Word: Strategy Can Sabotage CRM
Jill DychÉ
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January 17, 2005
A Prediction: Integrated Multichannel Self-Service Will Gain Momentum
Christine Wright
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January 17, 2005
Email, Blogs and RSS To Be Hot Marketing Trends in 2005
Larry Chase
-
January 17, 2005
CRM 2005: Will Technology Finally Live Up to Its Potential?
Jim Dickie
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January 10, 2005
Good CRM Must Have Objectives and Measurements
Jeremy Cox
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January 10, 2005
SME Vendor CEOs Take Note: Focus on Agility
Janet White
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January 10, 2005
Expect a Year Full of Opportunity and More Surprises
Denis Pombriant
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January 6, 2005
CRM Process Design for 2005: The End of Amateur Hour
Dick Lee
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January 3, 2005
CRM Industry Predictions for 2005: Five Key Trends
Bob Thompson
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January 3, 2005
The Message to CRM Vendors in 2004? Show Me the Money!
Jim Dickie
-
January 2, 2005
A New Era of Account Service? (I Hugged a Client)
Eric Thiegs
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December 15, 2004
Want To Know What’s Best for the Customer? Ask Your Service People
David Rance
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December 9, 2004
Siebel and Chapter 2: That Was Then … This Is Now
Paul Greenberg
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December 9, 2004
A Primer: Here’s How To Calculate Customer Lifetime Value
Mei Lin Fung
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November 1, 2004
Use, But Don’t Misuse, Customer Lifetime Value
Mei Lin Fung
-
November 1, 2004
Find Out What the Customer Wants, First
Chris Stiehl
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September 19, 2004
Why Are Lawyers Slow To Adopt CRM? So Much “R,” So Little “M”
Andy Havens
-
July 19, 2004
Adoption: The Overlooked Key to Deployment Success: Stakeholders
Michael Heflin
-
December 12, 2003
U.S. Postal Service CPO Talks Privacy Strategy
Dave Shinnebarger
-
December 12, 2003
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