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Michael Heflin

Michael Heflin
With more than 20 years of leadership experience and a strong sales and marketing background, Michael Heflin possesses skills, experience and first-hand knowledge of sales effectiveness systems. Before joining Convergys, Heflin was CEO of WhisperWire, a sales effectiveness company, and was chairman and CEO of Fracta Networks.

Lead-to-Cash Can Improve Sales Effectiveness and Efficiency

The mantra that the "customer is always" right is taking on new meaning in today's business world. In fact, customers are increasingly judging companies...

Adoption: The Overlooked Key to Deployment Success: Stakeholders

Every parent knows the grief. We find the coolest toy, make an extra trip to buy batteries, assemble it before the birthday party, quiver...

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