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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Page 55
Article
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Making the Billing Experience Pay for B2B Customers
Janessa Lantz
-
April 9, 2012
Context Matters: Using Big Data to Deliver More Relevant Mobile Experiences
Lara Albert
-
April 4, 2012
Are Your Content Registration Forms an Entry Point or a Barrier?
Stephanie Tilton
-
March 30, 2012
Are You Committing the Seven Deadly Sins of Business Transformation?
Mohan Nair
-
March 25, 2012
The Future of CRM: Beyond Customer Transactional Data to Add Social Behavioral Metrics
Subodh Rane
-
March 7, 2012
Best Western Pioneers Social Feedback Management, Improves the Guest Experience
Bob Thompson
-
March 1, 2012
Top 5 Key Performance Indicators to Improve the Voice Call Experience
Tim Moynihan
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February 28, 2012
Stop Being a Hero! Create a Natural Customer Experience that is Inspiring, Human and Achievable
Colin Shaw
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February 26, 2012
Customers Place a Premium on Trust. So Should Your Customer Experience Strategy
Janessa Lantz
-
February 9, 2012
5 Reasons For Businesses To Go Mobile Now
Larry Ritter
-
January 31, 2012
“One-to-One” Marketing is Dead! A Mutually-Managed Experience Trumps One-Way Personalization
Jeff Nicholson
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January 31, 2012
Mobility and Customer Feedback: An Ideal Match
Dave King
-
January 19, 2012
Social Media Marketing ROI: 10 Questions You Must Answer First
Jim Lenskold
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January 12, 2012
Three Ways to Bring Lead Nurturing into Your Social Media Plan
Justin Gray
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January 11, 2012
How Many Paying Customers Is Your IVR Costing You?
Daniel O'Sullivan
-
January 8, 2012
Using a Voice of the Customer Program to Prevent Customer Service Meltdowns (A Lesson from Netflix)
Greg Marek
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January 8, 2012
Generation Gaps and Myths in Customer Loyalty: Does Generation Matter?
Howard Lax
-
January 6, 2012
Inside-Out Advocacy: Creating and Sustaining Customer Centricity and Customer Loyalty
Michael Lowenstein
-
January 5, 2012
Virtual Agents Can Improve the Travel Experience
Jeff Brown
-
December 27, 2011
Considering Cultural Differences in Customer Experience: Lessons from Indonesia
Zhecho Dobrev
-
December 17, 2011
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