CEO, innovator and technologist in software engineering and product development. Created and implemented Adaptive Technology and Fastrack Software products that have optimized over 1.5 Billion self-service phone calls worldwide and saved clients over $100M to date. Electrical Engineering undergrad with a Masters in Computer Science. Lucent/Bell Labs alumni. Winner of worldwide eco-design project and received several patents. Currently CEO of Software Technology Partners.Focus: Business Development, Technology Partnering, Mobile, Web and Cloud Technologies and Human-Computer Interaction.
In my entry titled "Adapting To Caller Skills Increases Success By 1 Percent" http://www.customerthink.com/blog/adapting_to_caller_skills_increases_success_by_1_percent, I wrote on how a client is achieving these results...
In an earlier post http://www.customerthink.com/blog/caller_demographics_and_mobile_technology_considerations_in_the_ivr) and supporting white paper (http://www.customerthink.com/paper/caller_demographics_and_mobile_technology_considerations_in_the_ivr) I talked about how caller adaptive technology helps the mobile caller experience and the...
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