JP is the owner of V12 Strategies. He is a business growth and sales expert with over a decade of experience. His educational background is unique as he received the majority of his education through a military academy. JP worked as a designer for many years on large-scale building projects. He then was trained as a Business and Sales Consultant.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.