Jean Paul De Silva Clauwaert

Why the Logistics of Customer Service Are Crucial for Your Business Strategy

Jean Paul De Silva Clauwaert -
When a company tells a customer they'll deliver product X by a certain date and fail to do so, it can cause their reputation, or brand, to suffer. Businesses rely on logistical management, or logistics, to avoid these problems and meet their customer's expectations. Logistics...

How AI-Powered Tools Can Improve SEO for Your Website

Jean Paul De Silva Clauwaert -
Search Engine Optimization or SEO is still one of the most effective digital marketing strategies for attracting traffic to your website or online business. SEO utilizes website design and content to make it easier for your target audience to find your business. By using...

Three Steps for Effectively Handling a Customer Complaint

Jean Paul De Silva Clauwaert -
We all wish we could keep our customers happy all the time, but customer complaints are an occupational hazard in the business world. No matter how good your product or service is, you will likely find yourself dealing with unhappy customers on occasion and...

Three Steps for Effectively Handling a Customer Complaint

Jean Paul De Silva Clauwaert -
We all wish we could keep our customers happy all the time, but customer complaints are an occupational hazard in the business world. No matter how good your product or service is, you will likely find yourself dealing with unhappy customers on occasion and...

New Posts

MarketPlace

Featured Listings

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

The Customer Experience Field Guide: A Practical Manual for Getting Things Done

While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

For a Great Service Experience, Engage with Customers in Their Native Languages

[05/27/2021] Global businesses often overlook the importance of providing multilingual support to their customers, while 74 percent of consumers prefer to buy products in their native language. Learn how BlueJeans, a video conferencing provider, handled an exploding volume of customer interactions requiring translation. You'll get ROI tips and much more!

All Listings »

© 1998-2021 CustomerThink Corp.
CustomerThink