After spending nine years in the military, I decided to move out west to pursue my education. With a B.A in Communications and Media Technologies and a passion for startups, I'm now starting my EMBA in San Francisco. When I'm not writing and interviewing successful leaders in multiple industries, I'm spending my days at the beach soaking up the rays.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.