Joe Hagan

How Frictionless Authentication Impacts the Customer Experience

Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last...

Everything You Didn’t Know About Speech Recognition, But Should

With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly, what value can it...

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