Joe Hagan
Securing the Financial Services Industry with Voice Technology
Over the past few years, voice technology has experienced a rapid expansion into areas of business management and communications. Simultaneously, consumers are increasingly comfortable using voice technology to assist them with daily tasks. In the U.S. alone, an estimated 128 million people use a...
How Voice Will Elevate the Customer Experience in 2022 and Beyond
When the then-novel “Hey, Siri!” capability screamed onto the scene in 2011, no one could have predicted that voice technology would become a driver for innovation. Now, a decade later, it’s estimated that 1 in 4 U.S. adults own and actively use a smart...
How Frictionless Authentication Impacts the Customer Experience
Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last...
Everything You Didn’t Know About Speech Recognition, But Should
With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly, what value can it...