Jay Purohit

Leverage Top 6 Tools To Provide an Exceptional Customer Service

Jay Purohit -
Exceptional customer service. Nod, if you have heard this phrase been thrown around by brands and customer service agents alike. Makes one wonder what exceptional customer service examples truly entail: Is it when Trader Joe's, an American grocery chain, breaks its own policy to deliver…

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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