Jim Haughwout (pronounced "how-it") is passionate about creating technology that improves how people live and work. He is the Chief Technology Architect at Savi Technology and a General Partner at Oulixeus Consulting. His work has been featured by Network World, ZDNet, Social Media Today, the IBM Press, CIO Magazine, Fast Company, GigaOm and more.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.