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CRM Methods
Posted 25-Apr-2005 05:26 AM Dear Graham, I work for a Market Research Company. This business is very new in my country. I would like to…
Difference Between 4P and Relationship Marketing
Gwynne Young Managing Editor, CustomerThink Member Posted 17-Feb-2005 02:55 PM What is the basic difference between traditional marketing techniques (mix-4p) and relationship marketing? What exactly…
Top 10 List: Sales Effectiveness
Gwynne Young Managing Editor, CustomerThink Member Posted 15-Feb-2005 02:21 PM CRMGuru.com will be focusing on sales effectiveness in March. How do you increase sales effectiveness…
Why Is Advocacy Important?
Gwynne Young Managing Editor, CustomerThink Member Posted 31-Jan-2005 08:44 AM What's the difference between loyalty and advocacy, and is it really worth the effort for…
How Would You Describe the Job of a CRM Manager?
Gwynne Young Managing Editor, CustomerThink Member Posted 20-Jan-2005 10:17 AM I'm looking for a good job description for what a customer relationship manager should do/be.…
Customer Expectation
Afsheen Chitnis Member Posted 13-Dec-2004 08:44 AM Dear Graham I am doing my master thesis on the impact of CRM on customer satisfaction—measuring customer expectation…
Customer Satisfaction Measurement Methods
Afsheen Chitnis Member Posted 04-Dec-2004 01:02 AM I am doing a research on Customer (passenger) expectation and satisfaction in the airline industry , What measurment…
CRM in Not-for-Profit
Gwynne Young Managing Editor, CustomerThink Member Posted 27-Sep-2004 11:04 AM Is CRM as effective within organisations that operate on a not for profit basis? I'm…
Technical Support Vs. Help Desk
Nikki Lu Member Posted 20-Jul-2004 07:26 AM Hello all I am currently working for a software company and have been given a challenging task. Our…
What Does Process Mean?
Gwynne Young Managing Editor, CustomerThink Member Posted 08-Jul-2004 04:35 PM We've often heard that People, Process, and Technology are important in CRM. What does "process"…
What Does It Take To Delight Customers?
Christopher Carfi—Cerado, Inc. Member Posted 09-Jun-2004 01:03 PM What Does It Take To Delight Your Customers? Listen. Analyze. Connect. Repeat. As a technical society, and…
Use Microsoft CRM for Help Desk System?
Bob Thompson Founder, CRMGuru.com Member Posted 20-May-2004 12:10 AM Our goal for the next year is implement a CRM. We are thinking to use the…
Improving Sales Rep Attitude Toward Customer Service
Bob Thompson Founder, CRMGuru.com Member Posted 19-May-2004 11:55 PM I am a CRM executive in a reputable electrical & electronic retail chain in Malaysia. The…
Are there any Ph.D courses in CRM?
Afsheen Chitnis Member Posted 21-Mar-2004 10:59 AM I am currently an ecommerce and marketing Msc student is there any Ph.D courses in CRM in any…
CRM in the Airline Industry
Afsheen Chitnis Member Posted 21-Mar-2004 11:19 AM I would like to find some articles or papers or any website related to CRM in the airline…
What's So Important About Customer Value Management?
Posted 16-Mar-2004 09:21 AM 1. Do many companies fall short when it comes to incorporating metrics? Many companies fall short—in several ways. Companies either don't…
CRM in Telecommunications
Phil Olivieri Member Posted 11-Mar-2004 10:15 AM Does anyone know where I can download any white papers and/or information on the topic of "CRM Implementation…
What Is Customer-Centricity and How Is It Different From CRM?
Bob Thompson Founder, CRMGuru.com Member Posted 18-Jan-2004 09:58 PM CRMGuru asked David Rance, Chairman of Round Ltd. in the U.K. and an expert on helping…
Siebel: A Good Career Direction?
Carol Smalley Managing Editor, CRMGuru Member Posted 25-Nov-2003 05:55 AM Posted by Carol Smalley (Editor) on behalf of Pra Sad Hi to all. I am…
CRM Vs. Marketing Mix Management
Carol Smalley Managing Editor, CRMGuru Member Posted 28-Oct-2003 08:44 AM Posted by Carol Smalley (Editor) on behalf of Pauline McAlister Hi, I would like information…