Are there any Ph.D courses in CRM?


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Afsheen Chitnis

Posted 21-Mar-2004 10:59 AM
I am currently an ecommerce and marketing Msc student is there any Ph.D courses in CRM in any university or college? If yes please help me .

Thank you

Afsheen Chitnis

Mukund CRM [email protected]

Posted 21-Mar-2004 08:28 PM
Hi Chitnis

A few universities do offer CRM courses.
University of Washington (U.S.)
MIP—Politecnico (Milan, Italy)
Monash University (Melbourne, Australia)
This is for PHD in CRM Check the link
Could you mention the country you stay in so that I can give you information related to your country.

KS Mukund
CRM System Specialist
[email protected]

Afsheen Chitnis

Posted 22-Mar-2004 10:36 AM
Thanks Mukund for your reply

At present I live in Iran. Smile

Francis Buttle

Posted 25-Mar-2004 12:37 PM
I’m Professor of CRM at Macquarie Graduate School of Management in Sydney, Australia and teach MBA level CRM courses. Not quite an answer to your question, but I also supervise 4 PhD students who are working on different topics in CRM. These are 1. the role of organisational culture in the failure or success of CRM projects; 2. the influence of relationship quality on business-to-business relationship value and longevity; 2. the role of customer databases for the management of customer referral programs; and 4. valuation of customer lists.

Francis Buttle, PhD, FCIM
Professor of CRM
Macquarie Graduate School of Management
Sydney, NSW 2109, Australia
+61 (0)2 9850 8987

Afsheen Chitnis

Posted 27-Mar-2004 05:45 AM
Dear Prof Francis

What are the acceptance terms and conditions for the students ( CRM ) to apply in the Ph.D courses in your university?

Afsheen Chitnis

Amitabh Srivastav

Posted 01-Apr-2004 10:30 AM
Hi Afsheen,

Okalahoma State University was planning to teach some CRM courses back in 2002. You can try contacting Prof Chakraborty. Unfortunately, I don’t have his contact details. The website is

Hope this helps.




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