Are there any Ph.D courses in CRM?

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Afsheen Chitnis
Member

Posted 21-Mar-2004 10:59 AM
I am currently an ecommerce and marketing Msc student is there any Ph.D courses in CRM in any university or college? If yes please help me .

Thank you

Afsheen Chitnis


Mukund CRM [email protected]
Member

Posted 21-Mar-2004 08:28 PM
Hi Chitnis

A few universities do offer CRM courses.
University of Washington (U.S.)
MIP—Politecnico (Milan, Italy)
Monash University (Melbourne, Australia)
This is for PHD in CRM Check the link http://fo.ies.ltu.se/doktorand/IEM003F.pdf
Could you mention the country you stay in so that I can give you information related to your country.

KS Mukund
CRM System Specialist
[email protected]


Afsheen Chitnis
Member

Posted 22-Mar-2004 10:36 AM
Thanks Mukund for your reply

At present I live in Iran. Smile


Francis Buttle
Member

Posted 25-Mar-2004 12:37 PM
I’m Professor of CRM at Macquarie Graduate School of Management in Sydney, Australia and teach MBA level CRM courses. Not quite an answer to your question, but I also supervise 4 PhD students who are working on different topics in CRM. These are 1. the role of organisational culture in the failure or success of CRM projects; 2. the influence of relationship quality on business-to-business relationship value and longevity; 2. the role of customer databases for the management of customer referral programs; and 4. valuation of customer lists.

Francis Buttle, PhD, FCIM
Professor of CRM
Macquarie Graduate School of Management
Sydney, NSW 2109, Australia
+61 (0)2 9850 8987


Afsheen Chitnis
Member

Posted 27-Mar-2004 05:45 AM
Dear Prof Francis

What are the acceptance terms and conditions for the students ( CRM ) to apply in the Ph.D courses in your university?

Thanks
Afsheen Chitnis


Amitabh Srivastav
Member

Posted 01-Apr-2004 10:30 AM
Hi Afsheen,

Okalahoma State University was planning to teach some CRM courses back in 2002. You can try contacting Prof Chakraborty. Unfortunately, I don’t have his contact details. The website is www.okstate.edu

Hope this helps.

Regards,

Amitabh

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