Bob Thompson
Founder, CRMGuru.com
Member
Posted 20-May-2004 12:10 AM
[Posted by Bob Thompson for Viviana Mailo]
Our goal for the next year is implement a CRM. We are thinking to use the product of Microsoft, but now I need a help desk system. Could we use the services part of the solution for implement the help desk system? How is your opinion? and … do you know some “good” book of Microsoft CRM that could you recommend to me?
Viviana Mailo
Cathy Allington
Member
Posted 20-May-2004 04:20 PM
The Microsoft Customer Service module is a great solution for your help desk needs—very easy and intiutive to use. Very impressive, so well worth a look. And the integration with their Sales module is seamless—a very nice solution all round.
A great book on Microsoft CRM is “Using Microsoft CRM” by Laura Brown and John Gravely—published by Que—by far the best I have come across.
Cheers
Cathy Allington
Client Relationship Marketing
www.gyob.net.au
S.Reeves
Member Council
Member
Posted 21-May-2004 09:19 AM
Hello,
I agree with Cathy.
Microsoft CRM is an good tool for help desk processes. (this is a strength of MS CRM)
I agree with her book recommendation too.
Check out the MS CRM website. It has excellent eCourses (for fees) … And, many free online library tutorials and webinars. These are the best I’ve come across … by any CRM solution provider.
They make educating yourself pretty easy.
Share Reeves
Founder and President
www.crma-northwest.org
