Dave Fish, Ph.D.
Dave is the founder of CuriosityCX, an insights and advisory consultancy for Customer Experience. Formerly he was CMO for MaritzCX, now an InMoment company. He has 25+ years of applied experience in understanding consumer behavior consulting with Global 50 companies. Dave has held several executive positions at the Mars Agency, Engine Group, J.D. Power and Associates, Toyota Motor North America, and American Savings Bank. He teaches at the Sam Walton School of Business at the University of Arkansas. He is the author of "The Customer Experience Field Guide" available on Amazon and BookLogix.com.
Have you been handed the reigns of the Customer Experience program at your company and have no idea where to start? Need to radically...
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One of the largest under-acknowledged challenges in launching a new CX initiative is getting front line employee...
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It’s the New Year and with it there are many prognostications and predictions in the air. Likewise, there are many resolutions and promises that...
It's a foggy spring morning as a delivery truck silently pulls away from what was once a ‘mega center” supermarket on its way to...
With 2017 at our doorstep it is easily to get overwhelmed with the numerous prognostications about the future of Customer Experience. ‘Listicles‘ abound across...
Rem “In the Beginning God created the heavens and the earth. ... And God said, 'Let there be light,' and there was light. God saw...
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It has been about 12 years since Dr. Fred Reichheld wrote his original article in the Harvard Business Review entitled The One Number You...