Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
They’re Just Not That Into You
Guest post by Steve Curtin Have you ever noticed the similarities between attracting a prospective customer and wooing a mate? There are lots of similarities…
Customer complaints to be addressed by airlines
New travel regulations formulated by the Department of Transportation become effective tomorrow on April 29th and will help US airlines better serve travelers. According...
Customer service for those clients from hell
You know those callers – rude and insulting. Of course, they're not mad at you individually; they are angry with the company, and you're...
Those emails count in customer service
Emails can be an important part of business. When customers are looking for information about a company, many will now utilize the convenience of...
Customer service is for lawyers, too
Customer service applies to lawyers too. Their expertise in legal documents is their product, but between loads of television advertising, highway billboards, and elaborate...
Internal customer service counts too
Everyone has a customer whether it be outside or inside of the company, and morale, productivity, and employee retention improves when we are able...
Employee hiring key to customer retention
Customer retention is the relationship you have and how you manage and maintain that relationship. That first physical meeting or the initial seconds...
How to show customers you appreciate their business
The company owner sets the rules, and employees need to live and know them. The old adage "the customer is always right" isn't realistic,...
Customer loyalty built on company focus
I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and...
How customers are treated when something goes wrong
Customer service is about doing things right, but what happens when something goes wrong? Does the company just sweep it under the proverbial rug...
Customer loyalty and the practical consumer
Today's economy shows that money defines customer loyalty. In the 2010 Retail Loyalty Index, low prices and discounts for groceries, personal care, department stores,...
Help customer focus with the right attitude
There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers. Training, knowledge,...