Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Hospitals need better customer service to help patients
An appendicitis attack landed my friend Linda in the hospital a few months ago. We had been riding our horses, and she kept complaining...
How to use Twitter for customer service
Great customer service is active because you want to be sure your customers are aware of your presence. Twitter gets the word out there...
Facebook scores low on customer satisfaction
The American Customer Satisfaction Index conducted by ForeSee Results ranked Facebook with a 64 based on a 100 point scale for customer satisfaction. This...
What makes some companies stand out?
I don't think there is a magic formula, specific software, or a fancy marketing plan that can make a customer like a particular company....
Book Review:The Retail Doctor’s Guide to Growing Your Business
I just finished reading The Retail Doctor's Guide to Growing Your Business - A Step-By-Step Approach to Quickly Diagnose, Treat, and Cure written by...
Customer service and care builds loyalty
In business we may love our customers and try to fulfill their every need, but the main reason we are here is to make...
Engineer a customer-centric organization
Customers make their decisions based on their emotions and how they are feeling at a certain time. We want our customers to feel more...
The competitive factor of price, value, and customer service
In the recession days of the 1980?s, customers were more concerned about price reductions and convenience rather than the quality of customer service. Now...
Customer service solutions to diffuse conflicts
In order to deal with an angry customer, it is most important to acknowledge their anger, and then we can deal with the issues...
Building customer relationships part of American Express improved services
In a time when consumers have a heightened awareness of the entire credit card industry, where there is a drop in corporate spending...
Customer service training in progress for NJ toll collectors
For the upcoming July 4th weekend, I thought I would update you on the widely publicized drama when the Smoking Gun website revealed information...
How to find the best customer service representatives for your business
Do business owners really hire people for customer service positions because of their specific qualities and backgrounds? Do some business owners feel that anyone...
Customer service procedures and social media preparation
You wouldn't jump into a swimming pool if you didn't know how to swim. You would take lessons, learn the skill, and try your...
Customer service tips for e-commerce business
Many of us prefer to shop online. There are no crowds; it's convenient, quick, saves precious fuel, and there are virtually no time limits...
How social media affects customer service
Social media is everywhere. If you're still in the Stone Age and prefer to think that social media like Twitter or Facebook are only...
Cultivating customer loyalty
Keeping a customer or client is a lot less expensive and easier than always searching for new ones. In the real estate profession, I...
How to use a customer satisfaction survey to evaluate business performance
We all work hard to deliver quality and value to our customers, and feedback can provide some necessary insights into how well our staff...
Reward employees for delivering excellent customer service
In our efforts to constantly improve customer service, we need to encourage, train, and reward our support staff. Winning is contagious, and when we...
Meeting your customers needs to own your market
It's tough out there, and everyone is competing for the same customers. As business owners, we must be constantly vigilant to continue the relationships...
Employee satisfaction a key to exemplary customer service
A motivated workplace helps all of us do our jobs better. Employees recommend us to prospective customers; they are commonly at the front lines,...