Cassius Rhue
Cassius Rhue
Cassius Rhue leads the Customer Experience team at SIOS Technology responsible for customer success spanning pre-sales, post-sales and professional services engagements. With over 19 years of experience at SIOS and a focus on the customer, his significant skills and deep knowledge in software engineering, development, design and deployment specifically in HA/DR are instrumental in addressing customer issues and driving success.
Ten of my favorite phrases from Customer Experience in 2023
We all know empirically, the truth and power of words in life. A quick Google search will reveal dozens of blogs, companies, and social...
Don’t put Legos down the drain
Customer experience agents and experts often join the customer and provide sound recommendations and services to resolve their issues. During those calls, agents...
The One Thing Every Customer Experience Person Should STOP Doing Right Now
One thing that every customer experience leader should stop doing right now--plus four honorable mentions. CX pros: What is your top thing to stop doing?
Is that New Product Update Right for You?
Most people say that two things in life are certain: death and taxes. But, in our growing technology age, you may want to add...
Seven Lessons from a SIOS Customer Experience Troubleshooting Call
Basketball season always reminds me of the power of teamwork. The best basketball teams function as a cohesive unit for the good of...
Nine Solid Principles for Navigating Problems to Create Solutions
Don't Be an Ostrich Every customer-facing support organization faces problems, but not every organization has properly equipped its teams to solve them. We often hear...
Lessons from a Near Play-in Game Disaster (The AD Foul)
For those who don’t follow professional basketball, the Los Angeles Lakers are a National Basketball Association (NBA) starring LeBron James and Anthony Davis. Recently,...
Idea 61b: Lessons from the Movies: How to Lose Your Best Customer in 10 Days (and how not to)
In a popular movie by the same name, Kate Hudson’s character, Andie Anderson, takes on a challenge to write an article entitled “How to...
Take Time to Reflect on 2022 – Part 2
“Healthy self-examination is a difficult and dangerous duty.” ~ Jared Mellinger By the second month of the year, we’ve often felt accomplished in our reflection...
Take Time to Reflect on 2022 – Part One
“It’s wise to reflect upon the things we’ve learned. If we don’t, we’ll soon forget them.” ~ Joseph Lalonde The end of a year...
Seven Steps Before Hitting Send
We’ve all been there, scrambling for the undo/unsend button or wishing that the words coming out of our mouths had been rehearsed and polished...
How to Fight Fair When Working to Get Better Support
We all want a “wow” type experience when we engage with our vendors for support. Whether it is the clerk at the customer service...
How to take your corporate values off the wall, and improve customer satisfaction
I’ve toured many corporate offices, waiting rooms, and data centers with beautifully framed corporate values. Writing values such as “customer satisfaction” on the...
Maintaining the Customer Experience During the Great Resignation
According to reports on NPR, more than 33 million people have quit their jobs since the spring of '21. Some have moved to new...