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Cameron Smith

Cameron Smith
Cameron is the Vice President of Product Management with over 17 years of experience across operational and consultancy roles. He is responsible for the delivery of solutions to the market including Strategy and Commercial Readiness. Since beginning with Genesys in 2008, Cameron has been providing organizations globally with transformational thinking and delivery focused on Employee Engagement and Customer experience. He is a certified Customer Experience Professional and is currently based in Raleigh, North Carolina.

Modern Times: AI and the Future Contact Center Employee

Artificial intelligence (AI) is maligned at one extreme—a robot apocalypse!— with automation-related boredom at the other. Yet so far the Fourth Industrial Revolution is...

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