Bob Grohs

Driving Customer Satisfaction & Retention Through Self-Service

Do consumers want to talk to live customer service agents? That’s an ongoing debate. You’ll actually hear arguments on both sides of the aisle. Customers generally are self-reliant problem solvers who are increasingly looking for quick, do-it-themselves ways to get a question answered or...

3 Factors Needed to Build Meaningful Customer Interactions Through Technology

Customer experience has never been more important than it is today. Unfortunately, many organizations are missing key ingredients required to elevate their customer experiences. Here are some questions to ask yourself as you consider ways to improve your customer interactions. How do you make...

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