Bob Grohs
Bob Grohs
Bob Grohs is the Director of Marketing at Solvvy – the Next-Gen Chatbot and Automation Platform. Bob has been in Marketing and Product Management roles at top technology and SAAS companies for nearly 20 years, including PayPal, Intuit, Wells Fargo, Xero, and Infusionsoft/Keap.
Debunking the Top 3 Misconceptions About Support Chatbots
It’s safe to say nearly everyone has now interacted with a chatbot, so much so that a new cohort of chatbot power users is...
Driving Customer Satisfaction & Retention Through Self-Service
Do consumers want to talk to live customer service agents? That’s an ongoing debate. You’ll actually hear arguments on both sides of the aisle....
3 Factors Needed to Build Meaningful Customer Interactions Through Technology
Customer experience has never been more important than it is today. Unfortunately, many organizations are missing key ingredients required to elevate their customer experiences....