Bill Price
Bill Price
Bill Price is the Founder & CEO of Intendra AI, a CX analytics company, and President of Driva Solutions (a customer service and customer experience consultancy); co-founder of the LimeBridge Global Alliance; Chair of the 26-company Global Operations Council, and co-author of four books: The Best Service is No Service, Your Customer Rules!, The Frictionless Organization, and Zero Complaints. Bill served as Amazon.com's first Global VP of Customer Service and held senior positions at MCI, ACP, and McKinsey. Bill graduated from Dartmouth (BA) and Stanford (MBA).
Select Service Providers With Listening in Mind
Selecting a service provider should be more like a business merger or acquisition or even someone seeking a lifelong soul mate, instead of the...
Improving the Supply Chain: Focus on the Best Agents
Here are two typical conversations I've had when consulting with contact centers. Exchange No. 1 Consultant: Hi, we'd like to spend the next half day…