Anjan Pathak

Adjustment of CX Program During A Pandemic

There is an ancient curse in Chinese that more or less says: “May you live in interesting times”. And how it rings true now. The world will never be the same again. Not after going through a terrible experience as this pandemic at hand....

5 New Insights On The Impact Of COVID-19 On The Basic Consumer Behavior

Sujith K, 35, who is working as an IT professional in Delhi, India, has taken to work from home just as the Indian Government imposed the lockdown to control the spread of COVID19 in the country. Living alone in the city, the primary consumption...

How your Company Culture can Transform Customer Experience?

Good or bad customer experience is largely dependent on one thing, and that is what happens inside an organization. As business entities, we tend to keep customers at the heart of all the operations. But it is when customers and employees both are placed...

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