I’m not shy about beating up on the likes of Best Buy, Wells Fargo & Intuit for horrible customer service. Enough so I really should compliment sellers for a job well done.
The other day I went into my local Discount Tire store, without an appointment. A staffer quickly checked me in and had my car checked in in no time. Obviously, they’d had some very effective training, because they were extremely solicitous without being obsequious. They gave me a firm time when the car would be ready; beat the estimated time; asked if I had any suggestions for them and genuinely thanked me for coming in. Even walked me to the car to point out the work. Great impression.
Now, here comes the kicker. I was there for a free tire rotation. DT offers free rotations for the life of their tires and actually encourages customers to come in frequently. But don’t get complacent guys. The magazine selection needs a little work J.
