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Archive | Customer Analytics

Big Data for the Bottom Line

Blog post by on August 26, 2014

When it comes to big data use in today’s always-evolving and highly energized market, it’s easy to get bogged down in looking for ways to use big data, without realizing that it’s implementation can be extremely simple. …

Climbing the Data Analytics Ladder for Customer Success

Blog post by on August 25, 2014

The practice of Customer Success is taking off across the SaaS industry and beyond. It’s become an executive priority. It’s baked into the culture at winning companies. It’s even a job title you are seeing everywhere. Customer …

SpeechTEK 2014 – Worth the trip?

Blog post by on August 15, 2014

The first time I went to SpeechTEK, our industry looked very different that it does today. The “big” players back then were Dialogic, Periphonics, Edify and Intervoice, to name just a few. There are many more that …