The Hazards of Heading a Customer-Centric Company

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Last week I wrote about the difficulties Best Buy CEO Brian Dunn was having meeting customer expectations, which had been raised by previous CEO and visionary Brad Anderson, who retired. Today, Dunn is done. Victim of being a nuts and bolts operating manager for a company that needed another visionary. Best Buy badly needed someone at the helm committed to meeting and exceeding customer expectations – including shifting BB’s operating model to meet shifting customer preferences. An interim CEO from the Board will take command while the company searches for a new CEO.

What do you think chances are Best Buy knows what to look for this time?

Republished with author's permission from original post.

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