Bill Price: Best Practices for Becoming a Frictionless Organization

Delivering Great Me2B Customer Experiences With an Energized Workforce

Bill Price -
In my last two columns I introduced the “7 Customer Needs that Lead to a Winning 'Me2B'Culture”1 and the “4 Foundations Needed to Deliver Great Me2B Customer Experiences”2. Both are based on the research and interviews into...

4 Foundations Needed to Deliver Great Me2B Customer Experiences

Bill Price -
In my last column 7 Customer Needs that Lead to a Winning “Me2B” Culture I introduced the results of the research and interviews into companies that uniformly deliver great customer experiences that my co-author David Jaffe. These insights are in our...

7 Customer Needs that Lead to a Winning “Me2B” Culture

Bill Price -
Soon after my co-author David Jaffe and I got our 1st book published (The Best Service is No Service: Liberating Your Customers From Customer Service, Keep Them Happy and Control Costs, Wiley/Jossey-Bass, 2008), we got a lot of comments on its...
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