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Leading Industry Analyst Firm Details Cegedim Dendrite’s Life Sciences Key Opinion Leader Management Solution

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Loyalty program study finds consumers want discounts from retail programs to save money

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Innoveer Solutions Named to 2009 INC. 5000 List of Fastest -Growing Private Companies

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Virtual Hold Technology(r) Partners with UK-Based Qology

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Hawaiian Electric Company Saves Customers More Than a Year of Hold Time – in Just Three Months

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Former Wachovia head of eCommerce joins eGain board of advisors

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Performance-Based Marketing

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Mimosa Systems Sees Rapid Growth Throughout Asia Pacific Region As Demand For Email, File And SharePoint Archiving Accelerates

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Envision Telephony to Demonstrate Workforce Optimization Solutions at the 2009 QATC Annual Conference in Nashville

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Breaking down web to call centre barriers

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RightNow August ’09 Boasts New Graphical Workflow Design Capabilities and Analytics for Cloud Monitor

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Hire a Music Conductor to lead your social media team

Laureen Earnest -

StreamServe Positioned as a Market Leader in Worldwide Dynamic Enterprise Publishing (DEP) Software Forecast

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Location Location Location

Peter Cohan -

How to kill an online community in 10 easy steps

Vanessa DiMauro -

CBM News: Salesforce.com CRM-ERP Connected, Loyalty Cards Abused

David Sims -

Branding: How Remarkable Customer Service Can Turn Trust into Devotion

Chip Bell -

High-Tech Customer Service in the Spotlight

Michael Lowenstein -

Understanding Outside-In Process

Dick Lee -

Customer Experience In the Most Unusual Places

Lior Arussy -
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