Former Wachovia head of eCommerce joins eGain board of advisors


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Sridhar Chityala, former EVP and Chief eCommerce Officer at Wachovia, becomes member of eGain Board of Advisors

Mountain View, Calif. (August 25, 2009): eGain Communications Corporation, (OTC BB: EGAN.OB) the leading provider of multichannel customer service and knowledge management software, on-site and ondemand, announced today that Sridhar Chityala has joined the company’s Board of Advisors.

Before joining the board, Sridhar was EVP and Chief eCommerce Officer at Wachovia, where he was responsible for customer experience integration, online brand articulation, and online and mobile customer experience strategies. Sridhar was EVP at Chase Financial Services prior to that. At Chase, he was responsible for the eCommerce, online marketing, payments, and ebusiness initiatives of the consumer and middle market segments. A financial services industry veteran, he has also served as Chief Operating Officer and Vice Chairman of the Financial Industry Foundation/Lafferty Councils, and held positions at National Australia Bank Group, Teknekron Software Systems, Logica, and State Bank of Victoria.

“Sridhar Chityala brings with him deep industry knowledge of the financial services sector,” said Ashu Roy, Chairman and CEO of eGain. “His insights and guidance will help us build on our success in this sector.”

“Ashu and his team have done an amazing job in making eGain a leading vendor in the multichannel customer service and knowledge management space,” said Sridhar Chityala. “Customer experience continues to emerge as a critical business differentiator in the financial services sector. I look forward to helping eGain take advantage of this opportunity.”

Sridhar is also a co-founder of the Global Payments Council, and is currently a board member of various payment bodies and associations. A recognized industry expert on retail distribution, payments and eCommerce, he holds a Graduate Management Qualification from the Australian Graduate School of Management at the University of New South Wales, Sydney. He has also completed the Advanced Management Program at the Stanford Graduate School of Business.

About eGain
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at (@eGain) or Facebook at

eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: [email protected]

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