Envision Telephony to Demonstrate Workforce Optimization Solutions at the 2009 QATC Annual Conference in Nashville


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Seattle — August 25, 2009 — Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, today announced the company will be exhibiting and presenting at the 2009 QATC Annual Conference at the Opryland Hotel in Nashville, Tennessee from August 31, 2009 through September 2, 2009.

During the conference, Jennifer Klein, senior manager of training, development & performance for telesales at Staples, Inc., will deliver a presentation on “Achieving Sales Excellence through Quality, Training and Coaching,” on August 31, 2009 at 4:15 pm. During the presentation, Ms. Klein will discuss how Staples Telesales has leveraged Envision’s leading agent quality optimization solutions within their sales excellence program to measurably improve sales, margin, retention and frequency of purchase for the last four years in a row.

Envision will be exhibiting at the conference and demonstrating its workforce optimization platform, Envision Centricity®, including the recently released Envision InteractionIQ?. Envision InteractionIQ is a right-sized speech analytics solution that simplifies the processing, search, and reporting of speech data from within audio recordings. Envision Centricity unifies Envision’s core workforce optimization (WFO) solutions under one robust, thin-client, Web-based platform, providing flexible, user-defined dashboards for monitoring, managing and analyzing data in a single, easy-to-use console.

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email [email protected] or call 206.225.0800 ext. 500 for more information.

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Envision, Click2Coach, Envision Centricity and the Envision logo are registered trademarks of Envision Telephony, Inc. Envision InteractionIQ is a trademark of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

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