Editor's Picks
Thought Leadership Articles
Improve CX Root Cause Analysis with AI and LLM: Five Steps to Take
We are hearing a lot these days about "getting to the root of the problem" including fixing Boeing's 737 jet problems and in the...
Use Knowledge Graphs to Improve Experiences Throughout the Customer Journey
AI projects are increasingly running into a brick wall when it comes to getting meaningful, measurable results. The best way to measure impact is...
Customer Experience ROI Handbook: Proving CX Value to Executives
Your Customer Experience ROI Handbook started with "What is CX ROI?" (return on investment) and continues here with "Proving CX Value" in chapter two...
Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Transactions and relationships are intrinsically interrelated but are inherently different. Measuring and managing both makes sense. What's more important and companies typically fail to...
Think Tank Discussions
8 Signs That Your Team or Company May Not be a Customer First Team
While your slogans, support site, and company all promote customer first, here are eight signs that this may not be the truth.
CommBox launches Connect partner programme, offering market-leading automation and AI capabilities to customer service ecosystems
Opens CommBox's market-leading technology to the broader customer service ecosystem