Many (including myself) have prematurely predicted that consumers would express their anger at big banks with their feet – by fleeing to smaller banks and credit unions less inclined to gouge them. Having been wrong before, I won’t make another prediction. But the number of market and industry watchers making the prediction is rapidly swelling.
So I’ll ask for sage opinions from all reading – “Have increased debit card fees, mortgage fraud and other customer abuses finally brought U.S. consumers at least to the tipping point? And what’s the future of big bank – consumer relations?”