Customer Service Wows – It’s About Consistency


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Constantly being on the hunt for creating new and better customer service wows is an admirable quality for any organization. But it’s not about the quantity of customer service wows; success is more about consistency. This video describes what I mean.

Republished with author's permission from original post.

Dennis Snow
Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital. He is the author of the book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.


  1. It’s so true– you really are building your company’s brand equity, one customer at a time. Consistency and some honest investment and caring about the outcome goes a long way, at least for me.


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