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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 284
Service and Support
Health Insurance Call Volume Increasing: Best Practices to Achieve Success
Sarah Hedayati
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June 15, 2012
Homeward Bound — the secret of success with customer service and the customer experience
Micah Solomon
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June 14, 2012
What’s Your Customer Effort (Score)?
Annette Franz
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June 14, 2012
Are B2Bs Prepared for Social Consumers? [INFOGRAPHIC]
Tricia Morris
-
June 14, 2012
5 Tips for Delivering Customer Service in 140 Characters or Less
Tricia Morris
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June 14, 2012
In an iPad World, Click to Call Doesn’t Cut It
Eric Camulli
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June 14, 2012
What Indiana Jones Can Teach Us About Service
Chip Bell
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June 14, 2012
Study: Multi-channel usage growing, consumers don’t want to experience “touchpoint amnesia”
Bob Thompson
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June 13, 2012
Banking on Service: Seven Ways the Troubled Banking Industry Can Turn Itself Around
Ron Kaufman
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June 13, 2012
Customer Service Training for Technical Support
Rachel Miller
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June 12, 2012
Missing the Sign
Chip Bell
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June 12, 2012
5 Top Customer Service Articles For the Week of June 4, 2012
Shep Hyken
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June 11, 2012
Service-Minded
Stacy Leidwinger
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June 11, 2012
Four Hot Retail Trends Made Better by Customer Self-Service
Sheridan Orr
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June 11, 2012
Customer Service is not Dead
Jason Swenk
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June 11, 2012
12 Take-Note Online Customer Service Statistics for 2012
Tricia Morris
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June 11, 2012
Google enters into customer service industry with Trusted Stores Program
Cheryl Hanna
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June 11, 2012
Choosing the Right Customer Service Metrics Requires Alignment to Your Brand
Kate Leggett
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June 11, 2012
7 Best Practices for Delivering Superior Customer Support via Live Chat
Tricia Morris
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June 10, 2012
How Customer Service Builds Brand Loyalty
Peggy Carlaw
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June 8, 2012
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