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Eric Camulli

Eric Camulli
As Vice President for 7signal, Eric is focused on helping organizations bring high quality and highly productive experiences to people using Wi-Fi networks everywhere. In today's connected economy, our dependency on robust, reliable Wi-Fi is paramount. Eric is dedicated to ensuring that companies deliver peak wireless performance so that they can compete in a marketplace exploding with wireless devices.

5 Steps to Becoming a Customer Service Leader

Providing customer service is an age-old practice that has been around since the advent of commerce. Over the years, we've seen customer service evolve...

5 Takeaways From This Years’ Forrester CX Forum

Last week I attended Forrester's Customer Experience Forum in Los Angeles, an event I highly recommend for both the content and subject matter. Particularly...

5 Reasons Your Call Center Reps Are More Important Than Ever Before

One of the hardest things to be is a call center manager. You track and measure a slew of call center metrics and spend...

Hey Dick’s

Occasionally I'll write about a unique and personal customer service experience that represents a change I see happening in the marketplace. This past weekend...

Mobile is not a device. It’s who and what we are.

Mobile, mobility, smartphone and app are all buzzwords within customer service circles right now. As a result, many organizations are developing strategies for delivering...

A Great Customer Experience From An Unexpected Place

Who do you enjoy doing business with? With so much discussion around improving the customer experience, it's important to ask this question from time...

Customer Experience Strategies for Retailers Ready To Fight Back

According to Forrester, showrooming is when a customer visits a brick and mortar retail location to touch and feel a product and then goes...

Mobile, web callback solutions would improve sales

It's not uncommon for online shoppers to encounter problems making web- or app-based purchases, and when there's no easy way to connect with Customer...

Quick as Lightning, Apple Ruins the Customer Experience

If you follow me on Twitter @Camulli then you will know I am a fan of Apple. I received my new iPhone 5 a...

Transforming the Customer Experience with Responsive Customer Care

We find ourselves in a new paradigm. Communication technology has shifted power from the hands of a few to the hands of the many....

What is Customer Experience Management?

Customer experience management is an enigma. Ask 3 people what it means and you'll probably get 4 different answers. Is it a suite of...

Shopping Smartly: Don’t Forget the Mobile Customer Experience

Do you use your smartphone to shop? Looks like 45 million people did so via apps in June, which is pretty cool. But I'll...

5 Simple Customer Experience Secrets for CSR’s

When we talk about a creating a positive customer experience we refer to the technology, processes and people that are required in order help...

“Contact Us” is an Antiquated Customer Conversation Strategy

On every website and in every company's mobile app, there's a Contact Us page. On every Facebook company fan page there's a Contact Info...

3 Reasons Why Self-Service Is Killing Your Customers

Sometimes we're glad for a self-service option. It speeds up various tasks and gives us independence. But other times, the convenience comes at the...

In an iPad World, Click to Call Doesn’t Cut It

As a consumer, how much clicking have you done lately? If you're spending more time on your iPad and less time sitting at the...

Mapping customer experiences across channels and touchpoints

Over the last few years, the UX community has latched onto experience maps as a way to visualize a series of interactions between a...

Lessons Learned: My Tribute to Steve Jobs

Attitude matters when building a business. But when Steve Jobs said, "I want to make a dent in the universe" I don't think he...

5 Reasons Why You Roll Your Eyes Before Calling Customer Service

Why do I roll my eyes every time I need to call customer service? I've noticed this a lot ever since we introduced the...

Speech: Not My Favorite Conversation Strategy

I have been an opponent of the speech recognition movement for while now, albeit not a fervent one, but definitely not a fan. For...

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